Let's Build Tomorrow Today Since then Cisco has shaped the future of the Internet by creating unprecedented value and opportunity for our customers, employees, investors and ecosystem partners and has become the worldwide leader in networking - transforming how people connect, communicate and collaborate. Photo courtesy of Cisco

San Francisco, California, USA – September 22, 2016

• Collaboration market leader and the #1 CRM company empower business users to be more productive than ever before

Cisco (NASDAQ: CSCO) and Salesforce (NYSE: CRM), the Customer Success Platform and the world’s #1 CRM company, today announced a strategic alliance to enable business users to be more productive than ever before.

Cisco is the worldwide technology leader that has been making the Internet work since 1984. Photo courtesy of Cisco

The two companies will jointly develop and market solutions that join Cisco’s collaboration, IoT and contact center platforms with Salesforce Sales Cloud, IoT Cloud and Service Cloud.

Photo courtesy of Cisco

New integrations will include:

• Collaboration: Cisco and Salesforce will natively integrate Cisco Spark and WebEx into Sales Cloud and Service Cloud via the Salesforce Lightning Framework. With this integration, joint customers will be able to communicate in real-time using chat, video, and voice without leaving Salesforce or having to install a plug-in, eliminating the hassle of toggling between apps.

Photo courtesy of Cisco

• IoT Services: Cisco Jasper and the Salesforce IoT Cloud will integrate to provide visibility, control and recommended customer actions for connected devices, providing businesses with a more comprehensive and intelligent view of their IoT services. Cisco Jasper provides real-time visibility into launching, managing and monetizing IoT devices at every stage of their lifecycle.
The Salesforce IoT Cloud connects billions of IoT events with Salesforce, unlocking insights from the connected world that empower anyone to take the right action, for the right customer, at the right time. Together, these solutions will empower companies to quickly and cost-effectively leverage billions of IoT data points to provide personalized, engaging experiences for customers, partners and employees.
For example, a fleet of connected trucks with IoT devices managed by Cisco Jasper can seamlessly pass data to the Salesforce IoT Cloud. In the Salesforce IoT Cloud, the truck management company can build business logic to provide customers with real-time delivery updates or flag truck maintenance issues that need to be addressed.

Photo courtesy of Cisco

• Customer Service: The two market leaders in customer service are teaming up to deliver a complete customer service solution, from communications infrastructure to an integrated, intelligent agent desktop experience. Cisco’s Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration and multichannel contact management.
The Salesforce Service Cloud is the world’s #1 customer service app, providing agents with a 360-degree view of the customer to deliver fast, smart customer service. With these two solutions seamlessly integrating, companies will be able to manage call centers more efficiently.

Rowan Trollope is Senior Vice President and General Manager of Cisco’s Internet of Things (IoT) and Applications. Photo courtesy of Cisco

“Cisco wants to deliver simple, magical experiences. Our goal is for technology to fade into the background so people can get their best work done,” said Rowan Trollope, SVP and GM of IoT and Applications Groups, Cisco.
“Cisco and Salesforce coming together to form a strategic alliance can eliminate the friction users experience today so they can become more productive.”

Salesforce – Sales The #1 CRM solution takes sales force automation to new heights, with an array of cloud-based tools that give your team the power to score more wins, increase productivity, and keep the pipeline filled with solid leads. No software. No hardware. No speed limits. Photo courtesy of Salesforce

“Nothing is more important than making our customers more successful,” said Ryan Aytay, EVP of Strategic Product Alliances, Salesforce.
“We’re thrilled to announce this strategic alliance with Cisco, which will simplify the customer experience across sales, service and IoT and empower our mutual customers to be far more productive.”

Salesforce - Service From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs. Photo courtesy of Salesforce

Pricing and Availability

• The collaboration integrations are expected to be available in the second half of 2017. Customers will need a Salesforce license and a Cisco Spark and/or WebEx license to benefit from these integrations.

• The IoT integrations are expected to be available in the second half of 2017 and pricing will be announced at that time.

• The integrations between Cisco’s Unified Contact Center Enterprise and Salesforce’s Service Cloud are available today through the Salesforce AppExchange. We will announce availability and pricing info for additional integrations as it becomes available.

Salesforce - Community Harness the power of social and mobile to create lively communities for rich customer engagement, employee collaboration: and alignment with resellers, partners, and distributors. Photo courtesy of Salesforce

About Cisco

Cisco (NASDAQ: CSCO) is the worldwide technology leader that has been making the Internet work since 1984.

Our people, products, and partners help society securely connect and seize tomorrow's digital opportunity today.

Discover more at newsroom.cisco.com and follow us on Twitter at @Cisco.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries.

A listing of Cisco's trademarks can be found
at www.cisco.com/go/trademarks 

Salesforce - Analytics With Analytics Cloud, drill down into any dataset, get instant answers, and collaborate with your team on any device, from anywhere. All at speeds that no other analytics solution can deliver. Photo courtesy of Salesforce

About Salesforce

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way.

For more information about Salesforce (NYSE: CRM),
visit: www.salesforce.com 

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all.

Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available.

Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.”

For more information please visit http://www.salesforce.com ,
or call 1-800-NO-SOFTWARE.

Salesforce – Apps Today every company is in the app business. App Cloud is your one-stop shop for building, running, managing, and optimizing apps using the same technology and expertise that fuels our success. Photo courtesy of Salesforce

Release Contacts

Christine Johansen
Press
+1 408 902 3298
cjohanse@cisco.com  

Ben Culp
Analyst
+1 949 823 3787
beculp@cisco.com  

Andrew Chan
Investor
+1 408 525 9918
anchan3@cisco.com  

Kate McLaughlin
Salesforce
(415) 778-3287
kmclaughlin@salesforce.com  

Salesforce – Internet of Things Proactively engage your customers by connecting the internet of things with your most important customer data for more meaningful real-time actions. Connect any device, sensor, product, website, and event stream. Photo courtesy of Salesforce

Sources:

Cisco

https://newsroom.cisco.com/  

Salesforce

http://www.salesforce.com  



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